NuPay deducted money from my account.

Item: NuPay a division of Altron
Rating: 1
Author: Lethabo M

I have never done business with NuPay, never signed any mandate, and I was shocked to see this amount taken from my bank account. My bank advised me to first approach NuPay directly before opening a ***** case. I am requesting an immediate refund of the R797 and for these unauthorised debit orders to be cancelled permanently. This situation is extremely concerning and inconvenient. Please assist urgently.

Helpful (0)

Replies (1)

NuPay a division of Altron's replyOfficial

12 Dec 2025, 07:23

Good day Lethabo,

We are sorry to hear about your experience and for any inconvenience caused.

Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.

Your contact details have been sent to the management team to assist.

Kind Regards

The NuPay Team

NuPay a division of Altron's reply12 Dec 2025, 07:23

Official

Good day Lethabo,

We are sorry to hear about your experience and for any inconvenience caused.

Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.

Your contact details have been sent to the management team to assist.

Kind Regards

The NuPay Team