GM
Germina M
1 reviews | Active since Aug 2022
31 Mar 2025, 23:50
NuPay
Nu Pay please tell me why I have a debit order of R89 with a company I have never heard of, and you never even contacted me. I do not have any debt in areas as I assume that you are a debt collecting company. I cannot reverse this, and I am going to open a ******** case against you, you are *****s, *****ing our hard earned money.
Helpful (0)
Replies (4)0
Replies (4)
NuPay a division of Altron's replyOfficial
01 Apr 2025, 12:20Good day Germina,
We are sorry to hear about your experience and for any inconvenience caused.
We are sorry to hear about your experience and for any inconvenience caused.
Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.
Your contact details have been sent to the management team to assist.
Kind Regards
The NuPay Team
NuPay a division of Altron's reply01 Apr 2025, 12:20
Official
Good day Germina,
We are sorry to hear about your experience and for any inconvenience caused.
We are sorry to hear about your experience and for any inconvenience caused.
Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.
Your contact details have been sent to the management team to assist.
Kind Regards
The NuPay Team
GM
Germina M's updateReviewer Update
01 Apr 2025, 23:33You keep give these generic responses to our complaints, why not provide the details of the so-called merchants that you are supposedly providing a service for so that we I can contact them. Like I said: I have no idea what the debit order is for but i will take this further with the banking ombudsman. What you are doing is ********.
GM
Germina M's update01 Apr 2025, 23:33
Reviewer Update
You keep give these generic responses to our complaints, why not provide the details of the so-called merchants that you are supposedly providing a service for so that we I can contact them. Like I said: I have no idea what the debit order is for but i will take this further with the banking ombudsman. What you are doing is ********.
NuPay a division of Altron's replyOfficial
02 Apr 2025, 09:04Good day Germina,
Thank you for your comment, one of our managers will be in contact to provide you with the details of the company who is debiting your account.
Kind Regards,
The NuPay Team
Thank you for your comment, one of our managers will be in contact to provide you with the details of the company who is debiting your account.
Kind Regards,
The NuPay Team
NuPay a division of Altron's reply02 Apr 2025, 09:04
Official
Good day Germina,
Thank you for your comment, one of our managers will be in contact to provide you with the details of the company who is debiting your account.
Kind Regards,
The NuPay Team
Thank you for your comment, one of our managers will be in contact to provide you with the details of the company who is debiting your account.
Kind Regards,
The NuPay Team
GM
Germina M's updateReviewer Update
03 Apr 2025, 08:59I do not know Tau Wealth Services, I have never done any business with them and they do not answer their contact numbers. Will take it up with the banking ombudsman. And I am going to the police.
GM
Germina M's update03 Apr 2025, 08:59
Reviewer Update
I do not know Tau Wealth Services, I have never done any business with them and they do not answer their contact numbers. Will take it up with the banking ombudsman. And I am going to the police.