Mickey Mouse Operation at Nupay

Our company submitted an application to nupay 3 weeks ago, we've been going around in circles with The sales agent ... I called their head office on countless occasions with absolutely no joy. Eventually I got details of different superiors who cannot assist either and being continuously directed to a Sales Agent who cannot assist me! There's a huge lack of service and communication at this point, after 3 3 weeks of being told that all is being processed we get asked for outstanding documents which I would assume should have been checked when the initial request was sent through... Right now the lack of service from Nupay and its consultants is infuriating, the final outcome of the application process was when I finally followed up today being 12/10/2022 after submitting the application on the 19/09/2022, to be told that the Risk manager has declined the application.

On the following basis:

1. The find our business model unsustainable 2. We have complained way to many times, and red flags our company as a ***** risk 3. Our other business accounts are with Nedbank, why havnet we contacted Nedbank to assist with the debit order facility.

This company has wasted our time and our company resources. We were never given timelines even after asking on numerous occasions.

I've spoken to: AJ - Sales Consultant Ryan Pearce Reinard Andre Van Rheede

None of these individuals were able to assist but rather referred me back to AJ on a continuous basis or rather advised that they will follow up with no feedback.

We run 3 reputable brokerages, which are registered with the FSCA (which I would assume is way more strict than any institute) then we get nupay who rejects our application for the most diminishing reasons. Star rating one is a lot for this company.