****mer!!!! Deducting money for no service received

Item: NuPay a division of Altron
Rating: 1
Author: Maritza S

********ly deducting money from my husbands account for a service not received. Bank does not want to refund because they loaded a debit order. Contract ref no FL10337_15 and FL10337_17 . BENITO BURGER: ***

Helpful (0)

Replies (3)

NuPay a division of Altron's replyOfficial

08 May 2024, 08:13

Dear Maritza,

I am sorry to hear about your experience and for any inconvenience caused.

Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.

Please can you provide us with your contact details and contact center agent will be in touch with you shortly to assist you with contacting the correct company.

Regards
The NuPay Team

NuPay a division of Altron's reply08 May 2024, 08:13

Official

Dear Maritza,

I am sorry to hear about your experience and for any inconvenience caused.

Maritza S's updateReviewer Update

08 May 2024, 20:00

I gave you all his details in original review.

Maritza S's update08 May 2024, 20:00

Reviewer Update

I gave you all his details in original review.

NuPay a division of Altron's replyOfficial

09 May 2024, 07:59

Thank you. We are currently assisting with your query.

NuPay a division of Altron's reply09 May 2024, 07:59

Official

Thank you. We are currently assisting with your query.