SL
S L
1 reviews | Active since Mar 2022
03 Nov 2025, 20:34
****med my Nupay. ****med by Unauthorized debits 2x in September and 3x in October
Nupay is deducting large and small amounts of money from my pensioner mothers account. She has no knowledge of Authorising a debit. 30/9/25 - 2000 and 30/9/25 - 334 and 2/10/25 - 795 and 31/10/25 2000 and 31/10/25 334. Reading all the comments looks like this company is ****ming people. The amounts are same and similar. Nupay how can you deduct money without authorization from people. This is *****. We have contacted bank ***** and opened a case with the police. We need proof why are you deducting money and who Authorised this. Please refund all the money to my mother. Robbing pensioners is a big sin. We want to see in writing who Authorised this and the company you'll deduct for We want to see proof why and what they are deducting for. This is disgusting and horrible. I saw takealot offers this nupay method and thank god I didn't go further. If youll are deducting from innocent people tells alot about the integrity on nupay company. I feel sick to my tummy about. And this has made my mother end up in hospital. Refund her money ****mers if youll have any integrity. Omg below its asking to help improve this company and wants ID are youll crazy. Do you honestly think people feel safe to provide ID number to ****mers. Guys stick to old companies we fami**** with and not companies such as Nupay
Helpful (0)
Replies (6)0
Replies (6)
NuPay a division of Altron's replyOfficial
04 Nov 2025, 08:08Good day S Abrahams
We are sorry to hear about your experience and for any inconvenience caused.
We are sorry to hear about your experience and for any inconvenience caused.
Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.
Your contact details have been sent to the management team to assist.
Kind Regards
The NuPay Team
NuPay a division of Altron's reply04 Nov 2025, 08:08
Official
Good day S Abrahams
We are sorry to hear about your experience and for any inconvenience caused.
We are sorry to hear about your experience and for any inconvenience caused.
Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.
Your contact details have been sent to the management team to assist.
Kind Regards
The NuPay Team
SL
S L's updateReviewer Update
04 Nov 2025, 19:12Well nobody contacted me but I called the number my bank provided. A rude lady justified why money is deducted. My mother would have said shes interested and to move on the requested all her personal details including bank details and that my mother would agree. She then said that number is not them whos deducting. She gave me another number. They said same thing. Agents call but we have to decline. So if a person just interested in knowing what you selling, does that give you a right to take personal info and deduct. Thats wrong. Then I asked the agent what are they deducted all those amounts for, she said for mediation. So basically to mediate this company does debit orders but doesn't help lower a debt. She then said she will transfer me to the agent who dealt with my mother and cut the call. This company sees an opportunity to take advantage of pensioners and confuse them. Thats awful. Just pay back the money. There was no agreement made. And my mother did not authorize a debit order. What i dont understand is its so difficult for honest people to buy something through debit but this company so cleverly just debit people. This is wrong. You cant just debit people's accounts by confusing them and forcing a debit. You are robbing pensioners. How can you do that. Pay back the money.
SL
S L's update04 Nov 2025, 19:12
Reviewer Update
Well nobody contacted me but I called the number my bank provided. A rude lady justified why money is deducted. My mother would have said shes interested and to move on the requested all her personal details including bank details and that my mother would agree. She then said that number is not them whos deducting. She gave me another number. They said same thing. Agents call but we have to decline. So if a person just interested in knowing what you selling, does that give you a right to take personal info and deduct. Thats wrong. Then I asked the agent what are they deducted all those amounts for, she said for mediation. So basically to mediate this company does debit orders but doesn't help lower a debt. She then said she will transfer me to the agent who dealt with my mother and cut the call. This company sees an opportunity to take advantage of pensioners and confuse them. Thats awful. Just pay back the money. There was no agreement made. And my mother did not authorize a debit order. What i dont understand is its so difficult for honest people to buy something through debit but this company so cleverly just debit people. This is wrong. You cant just debit people's accounts by confusing them and forcing a debit. You are robbing pensioners. How can you do that. Pay back the money.
SL
S L's updateReviewer Update
04 Nov 2025, 19:27Im still trying to figure out why nupay will deduct 3 amounts of debits on 3 different days with different amounts. They can't answer why they deducting and how its benefitting a customer. I asked so youll are deducting almost 2500 a month for what and she couldn't answer but said she'll get the agent who made this sale to call me but she cut the call. So basically they are deducting monies but not really helping people. This is *****. Unauthorized debits is *****. Just pay back the money. You are robbing innocent pensioners.
SL
S L's update04 Nov 2025, 19:27
Reviewer Update
Im still trying to figure out why nupay will deduct 3 amounts of debits on 3 different days with different amounts. They can't answer why they deducting and how its benefitting a customer. I asked so youll are deducting almost 2500 a month for what and she couldn't answer but said she'll get the agent who made this sale to call me but she cut the call. So basically they are deducting monies but not really helping people. This is *****. Unauthorized debits is *****. Just pay back the money. You are robbing innocent pensioners.
NuPay a division of Altron's replyOfficial
17 Nov 2025, 07:07Good day S Abrahams,
Your query has been sent to our management team who is doing the investigation.
You will be contacted with regards to your query.
Kind Regards
The NuPay Team
Your query has been sent to our management team who is doing the investigation.
You will be contacted with regards to your query.
Kind Regards
The NuPay Team
NuPay a division of Altron's reply17 Nov 2025, 07:07
Official
Good day S Abrahams,
Your query has been sent to our management team who is doing the investigation.
You will be contacted with regards to your query.
Kind Regards
The NuPay Team
Your query has been sent to our management team who is doing the investigation.
You will be contacted with regards to your query.
Kind Regards
The NuPay Team
SL
S L's updateReviewer Update
25 Nov 2025, 19:30Thank you Helo Peter for this platform to air our concerns. Follow up to my complaint. Thank you Justin Carstens from Altron Fintech. I couldn't thank you enough for your professionalism, calm, patient, tolerant of my rants and saving the day. You assisted us every step of the way and did a follow up until the monies was refunded. You deserve more than a thank you. Your company should be proud to have you as an employee. You are an assest to the company and the company owe you a triple bonus for trying to keep up the image of your company. You are an extra ordinary person. I honestly thought that this going to be a hopeless case but you took the time to help and made us happy. God bless you. Thank you thank you thank you. May you prosper in all you do. 🙏
SL
S L's update25 Nov 2025, 19:30
Reviewer Update
Thank you Helo Peter for this platform to air our concerns. Follow up to my complaint. Thank you Justin Carstens from Altron Fintech. I couldn't thank you enough for your professionalism, calm, patient, tolerant of my rants and saving the day. You assisted us every step of the way and did a follow up until the monies was refunded. You deserve more than a thank you. Your company should be proud to have you as an employee. You are an assest to the company and the company owe you a triple bonus for trying to keep up the image of your company. You are an extra ordinary person. I honestly thought that this going to be a hopeless case but you took the time to help and made us happy. God bless you. Thank you thank you thank you. May you prosper in all you do. 🙏
NuPay a division of Altron's replyOfficial
26 Nov 2025, 07:30Good day S Abrahams,
Thank you for the kind message, we will pass the message on to Justin.
Kind Regards,
The NuPay Team
Thank you for the kind message, we will pass the message on to Justin.
Kind Regards,
The NuPay Team
NuPay a division of Altron's reply26 Nov 2025, 07:30
Official
Good day S Abrahams,
Thank you for the kind message, we will pass the message on to Justin.
Kind Regards,
The NuPay Team
Thank you for the kind message, we will pass the message on to Justin.
Kind Regards,
The NuPay Team