SM
S M

1 reviews | Active since May 2024

24 Mar 2025, 12:29

Innocent ****mer!

A *****ulent company called Stango Traders is using NuPay to ***** money from my account. When I contacted NuPay, they claimed they could do nothing except provide me with the contact details of the **** company—essentially washing their hands of any responsibility.

This means NuPay knowingly allows a *****ulent company to use their system to ***** money, yet they refuse to intervene. They act as if they are just a neutral third party, but in reality, they are enabling the *****. NuPay has all my details—ID number, banking information, everything—yet I never provided them with my information.

So how did they get my details? Clearly, NuPay is selling or providing its fintech services to a company that is using it to commit *****. And when victims complain, they simply shrug and say, “There’s nothing we can do.” Meanwhile, the money keeps flowing through their system.

This is a coordinated ****, where one company carries out the ***** while the other provides the tools and pretends to be innocent.

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Replies (4)
NuPay a division of Altron
NuPay a division of Altron's reply24 Mar 2025, 12:44
Official
Good day S Masola,

We are sorry to hear about your experience and for any inconvenience caused.  Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.  Your contact details have been sent to the management team to assist.  Kind Regards The NuPay Team 
SM
S M's update24 Mar 2025, 13:03
Reviewer Update
This is the response you send for all complaints, there is no management that assists with these matters. Who gave you my details? Why won't you stop debiting my account *****ulently? Why are you hiding behind ****mers?
SM
S M's update25 Mar 2025, 11:42
Reviewer Update
image.png 64 KBI need to understand how a dubious company can use your system/product to do *****ulent transactions on my account, yet you don't do "business" with them? How is it possible that you cannot do anything about it? For an unknown reason to me, you have all my details, ID No.., etc. I need someone to assist me with this matter, I won't backdown until it is sorted. You cannot act innocent while your product is used to ***** my money!
NuPay a division of Altron
NuPay a division of Altron's reply26 Mar 2025, 07:31
Official
Good day S Masola, 

We take these queries very seriously, we are aware that one of our dedicated managers contacted you and explained the situation to you.

We will provide feedback.

Kind Regards,
The NuPay Team