I fail to understand that they debited aLoan that i fully paid last year November 2024

Item: NuPay a division of Altron
Rating: 3
Author: Vusi V

I fail to understand that they debited aLoan that i fully paid last year November 2024 . mind you its the second time now this happens.i did a follow up they feferd to head office .they gave me a Reference.since I've been waing. Today i did another follow up they said they cant refund me because im under debt review but i canelled that services.and yet i still apear as thir client. Help me understand this.

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Replies (1)

NuPay a division of Altron's replyOfficial

03 Apr 2025, 07:20

Good day Vusi,

We are sorry to hear about your experience and for any inconvenience caused.

Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.

Your contact details have been sent to the management team to assist.

Kind Regards

The NuPay Team

NuPay a division of Altron's reply03 Apr 2025, 07:20

Official

Good day Vusi,

We are sorry to hear about your experience and for any inconvenience caused.

Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.

Your contact details have been sent to the management team to assist.

Kind Regards

The NuPay Team