RS
Raushane S

1 reviews | Active since Jun 2024

25 Jun 2024, 16:17

Frustated

I am not happy with you guys at all.

They are still debiting from my account without my knowledge or consent, I have spoken to the guys and went through everything, however I have confirmed that I would not like to continue, way before the debit order started, however they have still been debiting from my account.

I would say this is very unfair and unprofessional, I understand what you guys do and are willing to help out everyone, but this is not right, it has been really tough from my side supporting my family and could not go to the full extent as I am capable of, because of these unnecessary debit orders.

I am not happy at all!!!!

0
Replies (4)
NuPay a division of Altron
NuPay a division of Altron's reply25 Jun 2024, 16:21
Official
Dear Raushane,

I am sorry to hear about your experience and for any inconvenience caused. 

Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay. 

Your contact details have been sent to the management team to assist.

Regards
The NuPay Team 
RS
Raushane S's update25 Jun 2024, 16:25
Reviewer Update
Thank you, I will be waiting on you guys to contact me, I am not happy at all guys, if it is not you guys, I do apologize, however please understand my frustration
NuPay a division of Altron
NuPay a division of Altron's reply26 Jun 2024, 07:20
Official
Good day Raushane,

We completely understand your frustration, we are busy with an investigation and will provide feedback soon.
Please expect a phone call from the company that is debiting your account.

Thank you
The NuPay Team
NuPay a division of Altron
NuPay a division of Altron's reply26 Jun 2024, 13:56
Official
Good day Raushane,

Please feel free to contact us on *** to get the details of the company that is debiting your account.

Thank you
The NuPay Team