***** debit order

I was debited an amount of R149 by altech nupay on the 30th of June 2022, of which I have not joined anything with them and am unemployed, I called today and spoke to a lady who didn't have answers to any of my questions, I requested the name of the agent then called me when I joined, they failed to provide the name, I requested the recording of that call when I joined, they failed to provide, and the lady cut the call, I called again the second lady called goodness promised to call back and didn't even take the ID... how is she going to check what am talking about

Name: Zandile gumede Contact: ***