DISAPPOINTED CUSTOMER

I'm utterly frustrated with the service I've received from Altron since day one. We initially app**** for DebiCheck and Delfin services, but after realizing Delfin wasn't suitable for our business, we didn't sign up for it. However, Altron's incompetence knew no bounds - they started billing us for Delfin anyway. Despite my repeated efforts to rectify the situation, they continued to bill us for months. It took a long, arduous process to get them to stop and refund the incorrect charges. But the nightmare didn't end there. In April 2024, they resumed billing us for Delfin, and to this day, they have not refunded us for the wrong billing. The account manager's promises to resolve the issue have been empty, with no updates or progress. I'm forced to constantly follow up, only to be met with empty assurances. It's been over a year, and the situation remains unresolved. Altron's lack of professionalism, incompetence, and neglect are staggering. If you value your sanity and your business's financial well-being, stay far, far away from Altron.