Debit order

R280 was debited from my Capitec account, i habe tried to contact the company as my bank cannot assist me, also tried to send an email but no reply has been received, i would really like my money back and this debit order to be cancelled, if you are failing to assist kindly let me know so i can try reach out to other companies that assist "customers"... I have never received any service, but if you can prove that there was a service rendered i will gladly pay for it. Thank you