Debit order

Item: NuPay a division of Altron
Rating: 1
Author: Nwabisa M

I was charged via debit order without consent. This is unacceptable — I did not authorize ongoing payments and no service was delivered in return. I need my money refunded immediately. This feels like *****. Be cautious!

I demand a full refund and immediate cancellation of any further deductions. I will escalate this if it’s not resolved.

Helpful (0)

Replies (1)

NuPay a division of Altron's replyOfficial

28 Jul 2025, 07:04

Good day Nwabisa,

We are sorry to hear about your experience and for any inconvenience caused.

Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.

Your contact details have been sent to the management team to assist.

Kind Regards

The NuPay Team

NuPay a division of Altron's reply28 Jul 2025, 07:04

Official

Good day Nwabisa,

We are sorry to hear about your experience and for any inconvenience caused.

Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.

Your contact details have been sent to the management team to assist.

Kind Regards

The NuPay Team