Debit for services not provided

Good day,

I am writing to formally express my frustration regarding unauthorised debit orders processed against my bank account.

Since February this year, an amount of R98 has been debited monthly from my account. I have no business relationship with your company, nor have I app**** for any loans or received any services from you.

I have made several attempts to contact your company to resolve this matter, but unfortunately, I have received no response or assistance.

I hereby demand an urgent explanation and a full refund of all amounts debited from my account, as these transactions were unauthorised. Should this matter not be resolved promptly, I will have no option but to escalate it by reporting your company to the relevant ombudsman.

I trust this matter will receive your immediate attention and look forward to your prompt response.