debit

Item: NuPay a division of Altron
Rating: 1
Author: gwazathulani G

Debit order I was charged via debit order without consent. This is unacceptable — I did not authorize ongoing payments, and no service was delivered in return. I need my money refunded immediately. This feels like *****. Be cautious!

I demand a full refund and immediate cancellation of any further deductions. I will escalate this if it’s not resolved.

Helpful (0)

Replies (1)

NuPay a division of Altron's replyOfficial

18 Aug 2025, 16:23

Good day Gwaza,

We are sorry to hear about your experience and for any inconvenience caused.

Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.

Your contact details have been sent to the management team to assist.

Kind Regards

The NuPay Team

NuPay a division of Altron's reply18 Aug 2025, 16:23

Official

Good day Gwaza,

We are sorry to hear about your experience and for any inconvenience caused.

Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.

Your contact details have been sent to the management team to assist.

Kind Regards

The NuPay Team