EM
Ernest M

1 reviews | Active since Jul 2021

27 Aug 2021, 04:39

CANCELLATION OF MY DEBIT ORDER BY STILL DEDUCTING...NUPAY IS POOR CAMPANY

Hey I do have problem with Nupay serious, I cancel my debit order last month and they give back my money, again this month they took my money from my bank while I cancel my debit order, that is not good; am tired to always calling and sending email to them to ask for my money back, I think my contract with them is over but their still deducting from my bank, its sound like you guys dont understand CANCELLATION, and am not gonna pay CANCELLATION fee as is been a month talking to u for CANCELLATION, this company is search a boring ones; I only want my money back not after 5 working today, I dont care about procedure or what, I don't have business with Nupay, and am not sure I will have a business with you again,....My name is Ernest Mosikare....contact me on ***

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Replies (1)
NuPay a division of Altron
NuPay a division of Altron's reply27 Aug 2021, 07:56
Official
 
Dear Ernest

I am sorry to hear about your experience and for any inconvenience caused. 

Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay. 

A contact centre agent will be in touch with you shortly to assist you with contacting the correct company.

Regards
The NuPay Team