NA
Neo A
1 reviews | Active since Aug 2019
25 Feb 2023, 06:12
Cancelation
I've sent them an email to cancel my service with them and there email and contact number doesn't work . Can someone from the head office call me ASAP
Helpful (0)
Replies (4)0
Replies (4)
NuPay a division of Altron's replyOfficial
27 Feb 2023, 09:07Dear NEO
I am sorry to hear about your experience and for any inconvenience caused.
Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.
Your contact number has been sent to one of our dedicated contact center agents who will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
Your contact number has been sent to one of our dedicated contact center agents who will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
NuPay a division of Altron's reply27 Feb 2023, 09:07
Official
Dear NEO
I am sorry to hear about your experience and for any inconvenience caused.
Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.
Your contact number has been sent to one of our dedicated contact center agents who will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
Your contact number has been sent to one of our dedicated contact center agents who will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
NA
Neo A's updateReviewer Update
04 May 2023, 22:27Hi there,
Could I get assistance with the below cancelation and a refund I've request to cancel this policy and it's still active and money is still being debited from my account.
Mr Lindon Mkhwa**** ***) promised me that this account/policy would be deactivated and I will get my refund 24hrs down the line still no phone call, no refund. This is pathetic service honestly 😡
Could I get assistance with the below cancelation and a refund I've request to cancel this policy and it's still active and money is still being debited from my account.
Mr Lindon Mkhwa**** ***) promised me that this account/policy would be deactivated and I will get my refund 24hrs down the line still no phone call, no refund. This is pathetic service honestly 😡
NA
Neo A's update04 May 2023, 22:27
Reviewer Update
Hi there,
Could I get assistance with the below cancelation and a refund I've request to cancel this policy and it's still active and money is still being debited from my account.
Mr Lindon Mkhwa**** ***) promised me that this account/policy would be deactivated and I will get my refund 24hrs down the line still no phone call, no refund. This is pathetic service honestly 😡
Could I get assistance with the below cancelation and a refund I've request to cancel this policy and it's still active and money is still being debited from my account.
Mr Lindon Mkhwa**** ***) promised me that this account/policy would be deactivated and I will get my refund 24hrs down the line still no phone call, no refund. This is pathetic service honestly 😡
NuPay a division of Altron's replyOfficial
05 May 2023, 07:55Dear Neo
I am sorry to hear about your experience and for any inconvenience caused.
Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.
Your contact number has been sent to one of our dedicated contact center agents who will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
Your contact number has been sent to one of our dedicated contact center agents who will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
NuPay a division of Altron's reply05 May 2023, 07:55
Official
Dear Neo
I am sorry to hear about your experience and for any inconvenience caused.
Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay.
Your contact number has been sent to one of our dedicated contact center agents who will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
Your contact number has been sent to one of our dedicated contact center agents who will be in touch with you shortly to assist you with contacting the correct company.
Regards
The NuPay Team
NA
Neo A's updateReviewer Update
11 May 2023, 04:02Hi there,
I will keep on writing bad reviews on you guys until I get my enquiry resolved.
Mr Lindon Mkhwa**** ********** promised me that this account/policy would be deactivated and I will get my refund 24hrs down the line still no phone call, no refund. This is pathetic service honestly 😡
I will keep on writing bad reviews on you guys until I get my enquiry resolved.
Mr Lindon Mkhwa**** ********** promised me that this account/policy would be deactivated and I will get my refund 24hrs down the line still no phone call, no refund. This is pathetic service honestly 😡
NA
Neo A's update11 May 2023, 04:02
Reviewer Update
Hi there,
I will keep on writing bad reviews on you guys until I get my enquiry resolved.
Mr Lindon Mkhwa**** ********** promised me that this account/policy would be deactivated and I will get my refund 24hrs down the line still no phone call, no refund. This is pathetic service honestly 😡
I will keep on writing bad reviews on you guys until I get my enquiry resolved.
Mr Lindon Mkhwa**** ********** promised me that this account/policy would be deactivated and I will get my refund 24hrs down the line still no phone call, no refund. This is pathetic service honestly 😡