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Tumelo M

1 reviews | Active since Mar 2022

01 Mar 2022, 10:43

Bunch of ********

I'm writing this email with absolute dissatisfaction,on the 28th of February R460 rand was debited from my account and to the best of my knowledge I have no tying or binding business with you.My attempt to reverse the debit order was unsuccessful from the bank and I was also notified that the account that debited from my account suspended right after debiting.

Now with that being said,I DEMAND that my money be returned Immediately on the basis of 1.I have no binding contract with you. 2.It is absolutely ******* for any institution or organisation to access my details without any written approval from me. 3.No Debicheck was authorized in this instance.

I DEMAND immediate and prompt response regarding this matter.

0
Replies (3)
NuPay a division of Altron
NuPay a division of Altron's reply01 Mar 2022, 10:46
Official
Dear Tumelo

I am sorry to hear about your experience and for any inconvenience caused. 

Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay. 

Your contact number has been sent to one of our dedicated contact center agents who will be in touch with you shortly to assist you with contacting the correct company.

Regards
The NuPay Team
NuPay a division of Altron
NuPay a division of Altron's reply01 Mar 2022, 11:36
Official
Dear Tumelo

One of our consultants made contact with you, were you satisfied with the way your query was handled?

Regards,
The NuPay Team
TM
Tumelo M's update01 Mar 2022, 11:50
Reviewer Update
Response from Nupay was prompt,However I'm still dealing with the company that blatantly took money from my account Legal Cover and have not received any sort of correspondence from them,I'm growing increasingly frustrated as those funds where key to my transportation for going to and from school