Bad customer relationship management

As a micro financier that has partnered with Nupay for several years now I am extremely disappointed with the treatment displayed. I found out on the 15 August 2024 that I have been incorrectly billed for a very long time (35 months) and had reported that matter, today is the 25 September 2024 and the matter has not been resolved. I had been billed for items not applicable to me. They continously tell me to wait as the matter Is being investigated however there is no feedback, I am not kept inform, I get sent from pillar to post. From the Call-centre telling me we will get someone to call you back and it never happens to management not answering my calls.

If you are thinking of starting a micro financing business, I do not recommend this company. The values displayed on their website are not seen. There is no openness. No customer relationship management. Bad customer service. Minimal support for Merchants. Lack query handling skills. No sense of urgency. Continuous incorrect billing system. Poor record keeping.

They would never accept such treatment from any merchant but will definitely offer it.