*******

Dear Jessica,

I am sorry to hear about your experience and for any inconvenience caused. 

Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay. 

Please can you provide us with your contact details and contact center agent will be in touch with you shortly to assist you with contacting the correct company.

Regards
The NuPay Team