ME
Marthie E
1 reviews | Active since Jan 2016
20 Jan 2016, 12:20
Rotten Eggs
We bought a tray of 18 extra large Nulaid fresh fresh eggs on the 18th of January 2016 at our local Checkers Pretoria North. When we opened the batch, one egg was cracked and totally rotten. The eggs were stored in a cool place. When we took a few eggs to boil last night, we discovered that two of them are totally rotten. It is an awful smell, hanging in my house and fridge. There was another egg that we did not boil which also smelled rotten. It is unacceptable that out of a tray of 18 eggs, 4 is rotten. My kids are so disgusted, I don't think they will ever eat any egg for that matter. Really not satisfied.
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Nulaid's replyOfficial
09 Sept 2017, 14:14Good Day Mrs M Engelbrecht
We at Nulaid Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16-01-151.
Kind Regards
Nulaid Customer Care
***
Best regards,
Nulaid's reply09 Sept 2017, 14:14
Official
Good Day Mrs M Engelbrecht
We at Nulaid Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16-01-151.
Kind Regards
Nulaid Customer Care
***
Best regards,