1 reviews | Active since Sept 2016

14 Sept 2017, 13:05

rotten eggs

on the 11/09/17 i brought 5 boxes of eggs at the krugerdorp brach the next day i started hearing a bad smell so i through maybe one egg was maybe broken ..on 13/09/17 then the smell started getting worse when i checked all the other boxes all the boxes where having the same smell.am so disappointing to nu laid after spending so much money and now people not coming to buy from me cause i sold then rotten eggs .am so angry cause that how i make a living .hope this matter will be resolved.

0
Replies (2)
Nulaid
Nulaid's reply15 Sept 2017, 11:19
Official

Good Day Ms D Makhubo

Thank you for bringing this matter to our attention.

We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.

Please contact us on *** and quote Ref: 17-09-57 for the complaint to be completed and escalated. A consultant is waiting to take your call.

Kind Regards

Nulaid Customer Care

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Best regards,

Nulaid
Nulaid's reply04 Oct 2017, 11:48
Official

Good Day Ms D Makhubo

We at Nulaid Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product.

However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 17-09-57.

Kind Regards

Nulaid Customer Care

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Best regards,