DB
Dana B

1 reviews | Active since Nov 2015

23 Nov 2015, 21:34

End of October's eggs being sold as FRESH!

Good day.<br> <br> Saturday I went to Checkers, Brackenfell, Protea Heights to do my weekly shopping. I bought a dozen eggs from Nulaid, with expiry date 7/12/15 on the holder.<br> <br> As I opened the eggs at home, I noticed printed on the eggs, in red, additional expiry or Best Before (BB) dates, varying from 27/10 to 30/10. I bought these eggs on 21 November 2015. <br> <br> When I cracked one open, the egg was clearly off, with a distasteful smell as well. I didn't even try the rest of course. <br> <br> I went with the vrot egg in the bowl, to the Checkers, and asked if this egg looked fresh to them. The Manager on duty looked shocked, and offered me a full refund and a new set of eggs. I asked her if she would mind me taking another brand - as I am very sceptic about Nulaid now. There was no problems. I received great service from the Checkers.<br> <br> If I take a glance at your website - your vision, values and what you guarantee your clients - this is a shocker from Nulaid.<br> <br> I am convinced though this happens more often then we think.<br> <br> Anyway you can change my mind??

0
Replies (1)
Nulaid
Nulaid's reply24 Nov 2015, 12:43
Official
Hello bekkerjd,

We at Nulaid would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant franchisee factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant: 15-11-184

Kind Regards
Nu laid Customer Care Line
*** - LS