Nu World Industries (PTY) Ltd
Unclaimed Business
|1|5 Reviews (last 12 months)|This business does not respond to reviews
Nu World Industries (PTY) Ltd
Unclaimed Business
|1
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Oct '25 - Sep '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNW
Nico W
1 reviews | Active since Feb 2024
10 Jul 2026, 14:24
Beware of JVC products
The 3-month-old JVC Fridge/freezer's ice flap in the door is faulty, and I was told to contact Power Care, which stated that it's not under warranty. This is the worst after-sales service I have experienced in a long time.
Helpful (0)
|Replies (0)NW
Nico W
1 reviews | Active since Feb 2024
10 Jul 2026, 14:24
Beware of JVC products
The 3-month-old JVC Fridge/freezer's ice flap in the door is faulty, and I was told to contact Power Care, which stated that it's not under warranty. This is the worst after-sales service I have experienced in a long time.
0
Replies (0)AM
Andre M
1 reviews | Active since Mar 2009
17 May 2026, 11:34
NuWorld does not come to the party for their Goldair products
We own a Goldair Refrigerator / Freezer. It is a good product, but obtaining parts or service from the importer, Nu World, is basically impossible. Three of four years ago, it was great. It have since deteriorated to non-existent. We currently require door seals and have made contact with their part department who indicted that these seals were on order and we would be contacted once they arrived. I have subsequently sent many e-mails, none receiving any response. They have basically placed their product line-up like Goldair and JVC on the "AVOID AT ALL COST" list.
Helpful (0)
|Replies (0)AM
Andre M
1 reviews | Active since Mar 2009
17 May 2026, 11:34
NuWorld does not come to the party for their Goldair products
We own a Goldair Refrigerator / Freezer. It is a good product, but obtaining parts or service from the importer, Nu World, is basically impossible. Three of four years ago, it was great. It have since deteriorated to non-existent. We currently require door seals and have made contact with their part department who indicted that these seals were on order and we would be contacted once they arrived. I have subsequently sent many e-mails, none receiving any response. They have basically placed their product line-up like Goldair and JVC on the "AVOID AT ALL COST" list.
0
Replies (0)JV
Jan V
1 reviews | Active since Jun 2025
3 Feb 2026, 16:09
Defective JVC Television – Poor Resolution Handling by Local Importer (Nuworld Industries)
I am lodging this as a formal consumer complaint regarding a defective JVC television and the manner in which the authorised local importer, Nuworld Industries, has handled the matter. I purchased a new JVC television (Model LT-40NQ5165) via Takealot. The unit has a clear, repeatable fault: it powers on normally and then switches itself off automatically without any user input. This occurs intermittently but repeatedly, rendering the television unreliable and, at times, unusable. This is not normal behaviour for a new television and indicates an internal defect. The issue has been demonstrated on video and described consistently. Despite this, resolution has been unnecessarily delayed. My experience to date has been frustrating for the following reasons: I initially engaged the retailer, as required, but received no meaningful resolution. I then had to independently identify the authorised local importer for JVC, which was not clear or easily accessible to a consumer. Once engaged, the importer focused on internal administrative requirements rather than resolving the defect. I was repeatedly asked for a “job number” and later for a purchase invoice, despite the fact that the product is clearly identifiable as new and traceable by model and serial number. Responsibility for delays has been shifted between retailer and importer, leaving the consumer caught in the middle. As a consumer, I am not concerned with internal hand-offs between retailer and importer. I purchased a JVC product in good faith and expect it to function as such. A new television that switches itself off is not of acceptable quality and does not meet reasonable consumer expectations. I am not seeking anything unreasonable. I am seeking acknowledgment of the defect and a straightforward resolution in line with basic consumer rights—without further delays, deflection, or procedural obstacles. This complaint is lodged to place the matter on public record and to seek fair, prompt resolution.
Helpful (0)
|Replies (0)JV
Jan V
1 reviews | Active since Jun 2025
3 Feb 2026, 16:09
Defective JVC Television – Poor Resolution Handling by Local Importer (Nuworld Industries)
I am lodging this as a formal consumer complaint regarding a defective JVC television and the manner in which the authorised local importer, Nuworld Industries, has handled the matter. I purchased a new JVC television (Model LT-40NQ5165) via Takealot. The unit has a clear, repeatable fault: it powers on normally and then switches itself off automatically without any user input. This occurs intermittently but repeatedly, rendering the television unreliable and, at times, unusable. This is not normal behaviour for a new television and indicates an internal defect. The issue has been demonstrated on video and described consistently. Despite this, resolution has been unnecessarily delayed. My experience to date has been frustrating for the following reasons: I initially engaged the retailer, as required, but received no meaningful resolution. I then had to independently identify the authorised local importer for JVC, which was not clear or easily accessible to a consumer. Once engaged, the importer focused on internal administrative requirements rather than resolving the defect. I was repeatedly asked for a “job number” and later for a purchase invoice, despite the fact that the product is clearly identifiable as new and traceable by model and serial number. Responsibility for delays has been shifted between retailer and importer, leaving the consumer caught in the middle. As a consumer, I am not concerned with internal hand-offs between retailer and importer. I purchased a JVC product in good faith and expect it to function as such. A new television that switches itself off is not of acceptable quality and does not meet reasonable consumer expectations. I am not seeking anything unreasonable. I am seeking acknowledgment of the defect and a straightforward resolution in line with basic consumer rights—without further delays, deflection, or procedural obstacles. This complaint is lodged to place the matter on public record and to seek fair, prompt resolution.
0
Replies (0)WM
Warren M
1 reviews | Active since Jan 2026
3 Feb 2026, 15:01
Months-Long Warranty Nightmare, Poor Communication, and No Resolution
In April 2025, I purchased a Telefunken 55" Full HD Smart Android TV from Takealot. Purchase details: Invoice Number: *** Order Number: *** Invoice Date: 25 April 2025 Amount Paid: R4,999.00 After the seven-day return period had passed, the TV developed a fault — horizontal white lines across the screen and a thin vertical line, making it defective and unusable. I reported this to Takealot, but instead of assisting further, I was instructed to deal directly with the supplier and warranty agents. From that point onward, Takealot removed itself entirely from the process, despite the purchase being made through their platform. I was referred to Powercare, who logged the issue on a NU World Field Repair Form with the following details: Make: Telefunken Model: TLEDDS-55FHD3 Serial Number: 004125X-100344 Fault Logged: Horizontal white lines and a thin vertical line Job number: 634898 RNR N***415 From August 2025 to January 2026, I repeatedly followed up with Powercare for updates. Communication was inconsistent, delayed, and unclear. I continuously asked whether emails had been received by the supplier, but I never received confirmations or meaningful progress updates. In January 2026, without any prior communication, Julipo Couriers arrived at my home to collect the TV. I later confirmed that the collection was booked by NU World Industries, which was also stated on the collection receipt. This collection was arranged without notice, explanation, or any guidance on what would happen next. After the TV was collected, no communication followed. Weeks passed with no updates. I then contacted NU World Industries directly. I was referred to customer care and instructed to send an email regarding the Takealot matter to ***, which I did, but I received no response. I was later informed that Tersia handles Takealot-related cases. Since then, I have made over 10 phone calls attempting to speak to her. Each time I was supposedly transferred, the call either dropped mid-ringing or ended while on hold. I never managed to speak to her, and no one else took responsibility for assisting me. As it stands: My TV has been collected I have no repair, no replacement, and no refund I have received no clear updates or timelines I have been passed between Takealot, Powercare, and NU World Industries with no accountability This has been an exhausting and frustrating experience, reflecting a complete breakdown in after-sales service, communication, and responsibility across all parties involved. Warren Motswadi
Helpful (0)
|Replies (0)WM
Warren M
1 reviews | Active since Jan 2026
3 Feb 2026, 15:01
Months-Long Warranty Nightmare, Poor Communication, and No Resolution
In April 2025, I purchased a Telefunken 55" Full HD Smart Android TV from Takealot. Purchase details: Invoice Number: *** Order Number: *** Invoice Date: 25 April 2025 Amount Paid: R4,999.00 After the seven-day return period had passed, the TV developed a fault — horizontal white lines across the screen and a thin vertical line, making it defective and unusable. I reported this to Takealot, but instead of assisting further, I was instructed to deal directly with the supplier and warranty agents. From that point onward, Takealot removed itself entirely from the process, despite the purchase being made through their platform. I was referred to Powercare, who logged the issue on a NU World Field Repair Form with the following details: Make: Telefunken Model: TLEDDS-55FHD3 Serial Number: 004125X-100344 Fault Logged: Horizontal white lines and a thin vertical line Job number: 634898 RNR N***415 From August 2025 to January 2026, I repeatedly followed up with Powercare for updates. Communication was inconsistent, delayed, and unclear. I continuously asked whether emails had been received by the supplier, but I never received confirmations or meaningful progress updates. In January 2026, without any prior communication, Julipo Couriers arrived at my home to collect the TV. I later confirmed that the collection was booked by NU World Industries, which was also stated on the collection receipt. This collection was arranged without notice, explanation, or any guidance on what would happen next. After the TV was collected, no communication followed. Weeks passed with no updates. I then contacted NU World Industries directly. I was referred to customer care and instructed to send an email regarding the Takealot matter to ***, which I did, but I received no response. I was later informed that Tersia handles Takealot-related cases. Since then, I have made over 10 phone calls attempting to speak to her. Each time I was supposedly transferred, the call either dropped mid-ringing or ended while on hold. I never managed to speak to her, and no one else took responsibility for assisting me. As it stands: My TV has been collected I have no repair, no replacement, and no refund I have received no clear updates or timelines I have been passed between Takealot, Powercare, and NU World Industries with no accountability This has been an exhausting and frustrating experience, reflecting a complete breakdown in after-sales service, communication, and responsibility across all parties involved. Warren Motswadi
0
Replies (0)TW
Tshana W
1 reviews | Active since Sept 2012
13 Jan 2026, 10:37
Disgusting service
We ordered a JVC 12,000 BTU unit from Takealot on 29 Nov 2025, the unit was received on 9 Dec 2025. An email was sent by Takealot on 8 Dec 2025, which included an online form which I completed to request delivery. A week later, after not receiving feedback, I resubmitted the form. An additional week later, still no feedback, I called the helpline and received an email address, which I emailed my installation request to. No feedback has been received to date, which is utterly disgusting. The unit has been sitting in the box, in my living room, for over a month because the designated service providers have not bothered to respond to any of my requests, what kind of a business does that? The warranty is negatively affected if we don't use these guys so we just have to sit back and stare at the box in this heat. I am not impressed at all
Helpful (0)
|Replies (0)TW
Tshana W
1 reviews | Active since Sept 2012
13 Jan 2026, 10:37
Disgusting service
We ordered a JVC 12,000 BTU unit from Takealot on 29 Nov 2025, the unit was received on 9 Dec 2025. An email was sent by Takealot on 8 Dec 2025, which included an online form which I completed to request delivery. A week later, after not receiving feedback, I resubmitted the form. An additional week later, still no feedback, I called the helpline and received an email address, which I emailed my installation request to. No feedback has been received to date, which is utterly disgusting. The unit has been sitting in the box, in my living room, for over a month because the designated service providers have not bothered to respond to any of my requests, what kind of a business does that? The warranty is negatively affected if we don't use these guys so we just have to sit back and stare at the box in this heat. I am not impressed at all
0
Replies (0)