No service from Ntelecom

Last night my internet stopped working. I reset my router but still no luck, so I decided to log in to my device to check if I had signal - Very good signal, so no problem there. I phoned them this morning just before 8 and got to their support voicemail and left a message. I then waited two hours before phoning again, just to be told that the engineer or person responsible did not open a support ticket. The lady answering the phone opened my ticket and said that they would be in touch. Later a technician called and after confirming the problem, called me back after a few minutes giving the excuse that a cable is not plugged in. I told him that it could not be as I could access my device fine and he conceded that it was not the case. He proceeded to ask me to ping an ip address which did not respond and told me he would call me back. Well, it is now at least 8 hours later and no call. Then I left another message on the support voicemail and still have not heard anything back. <br> <br> Ntelecom's after service sucks, which is a pity, because their packages and prices are good.