MB
Marie B
1 reviews | Active since Dec 2015
14 Apr 2021, 22:51
Worst customer service - Rude and threatening
James Milasi - You are a rude and unprofessional employee for this company. Threatening me an my mother. I immediately email you with proof of payment and you ignore the mails. I have also in numerous mails stated that I cannot take calls during work hours but still you call and harass me. And then when I do not answer you harass my mother! But when I email there is absolutely no response! Ridiculous service and very poor attitude and absolutely no respect for clients.
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Norton Lambrianos Attorneys's replyOfficial
15 Apr 2021, 16:11Dear Marie,
Thank you for contacting us and for making payments towards the settlement of your account.
We hereby take note of your complaint.
Our call Quality assurance department investigated the matter relating to the call dated 14 April 2021, we have addressed some minor issues with the agent in terms of the call, however it was concluded that overall the call meets with our client’s instruction and criteria given.
One of our managers will investigate the receipt and delay in response to your emails and be in touch with you shortly.
Trust that you find the above in order.
Kind regards
Norton Lambrianos Attorneys
Thank you for contacting us and for making payments towards the settlement of your account.
We hereby take note of your complaint.
Our call Quality assurance department investigated the matter relating to the call dated 14 April 2021, we have addressed some minor issues with the agent in terms of the call, however it was concluded that overall the call meets with our client’s instruction and criteria given.
One of our managers will investigate the receipt and delay in response to your emails and be in touch with you shortly.
Trust that you find the above in order.
Kind regards
Norton Lambrianos Attorneys
Norton Lambrianos Attorneys's reply15 Apr 2021, 16:11
Official
Dear Marie,
Thank you for contacting us and for making payments towards the settlement of your account.
We hereby take note of your complaint.
Our call Quality assurance department investigated the matter relating to the call dated 14 April 2021, we have addressed some minor issues with the agent in terms of the call, however it was concluded that overall the call meets with our client’s instruction and criteria given.
One of our managers will investigate the receipt and delay in response to your emails and be in touch with you shortly.
Trust that you find the above in order.
Kind regards
Norton Lambrianos Attorneys
Thank you for contacting us and for making payments towards the settlement of your account.
We hereby take note of your complaint.
Our call Quality assurance department investigated the matter relating to the call dated 14 April 2021, we have addressed some minor issues with the agent in terms of the call, however it was concluded that overall the call meets with our client’s instruction and criteria given.
One of our managers will investigate the receipt and delay in response to your emails and be in touch with you shortly.
Trust that you find the above in order.
Kind regards
Norton Lambrianos Attorneys