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mhmsomi M

1 reviews | Active since Jul 2017

13 Mar 2025, 14:08

Vodacom & Norton Lambrianos Attorneys – Failure to Provide Settlement Letter & Update Credit Record

I am extremely disappointed with Vodacom and Norton Lambrianos Attorneys for their failure to provide my settlement letter and clearance confirmation for Vodacom account VP037881.

I fully settled the account on 20 January 2025 and immediately sent proof of payment. Despite multiple follow-ups via email, I have not received my settlement letter, and my credit record has not been updated.

This unacceptable delay is negatively affecting my financial standing and causing unnecessary inconvenience. My requests for urgent action have been ignored, and I am left with no choice but to escalate this matter further.

I demand: ✅ The official settlement letter be sent to me immediately. ✅ My credit record be updated with all relevant bureaus. ✅ A written confirmation that this matter has been resolved.

Failure to act will leave me with no choice but to escalate this issue to the National Credit Regulator (NCR), the Legal Practice Council, the Ombudsman for Banking Services, and the credit bureaus.

I strongly advise others to be cautious when dealing with Vodacom and Norton Lambrianos Attorneys, as their lack of professionalism and poor customer service have caused me unnecessary frustration.

I expect an urgent resolution!

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mhmsomi M's update13 Mar 2025, 14:33
Reviewer Update
Update on My Complaint – Vodacom is Assisting, But Norton Lambrianos Attorneys Remain Unresponsive


I want to provide an update regarding my previous complaint. Vodacom has been responsive and is actively assisting me in resolving this issue. They have been doing everything they can on their side.
However, Norton Lambrianos Attorneys remains completely unresponsive and has still not provided my settlement letter despite my account being fully settled on 20 January 2025. Their lack of communication and failure to fulfill their obligations is unacceptable.

I once again demand that Norton Lambrianos Attorneys immediately:
✅ Send my settlement letter without further delay.
✅ Confirm that my credit record has been updated accordingly.
Vodacom has proven that they care about resolving customer issues, but unfortunately, Norton Lambrianos Attorneys' negligence is causing unnecessary delays and financial inconvenience. I urge them to take immediate action before I escalate this further.