Very poor and misleading

This company has been blasting me with mails and all kinds of communication to pay up my RCS Loan, the mails they been persuating me to settle the account with a 30% settlement discount every month, however now that i contact them to arrange for settling of the account with the 30% they always trying to trap me with suddenly it doesnt exist. How do you guilt trip people's mind now that hey want to corporate and close the account i am told this 30% ended in Aug. This is very upsetting coz this is done to only push your own agenda not to really help the client to close of the account as you claim. Very poor and misleading. I assume you rather get the R200 installments monthly rather than give me the 30% and pay this count off until when it suits you again to send me the mails to offer me the 30%. Such a bad service management