NI
Ntokozo I

1 reviews | Active since Apr 2021

26 Aug 2024, 20:42

Unprofessional Service and Unfulfilled Promises

I am deeply disappointed with the service I have received from Norton Lambrianos Attorneys. In May, I was promised a paid-up letter for an account that I settled in full. Despite this promise, it is now the end of August, and I still have not received the letter.

This situation is negatively impacting my credit score, as the account is still showing as unpaid. I have reached out multiple times via WhatsApp and email, but my messages are being completely ignored.

I expected a higher level of professionalism and promptness, especially when it comes to something as critical as my credit record. I am now left frustrated and concerned about the potential long-term effects this could have on my financial standing.

I strongly advise others to be cautious when dealing with this company, as their lack of communication and follow-through is alarming.

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Replies (3)
Norton Lambrianos Attorneys
Norton Lambrianos Attorneys's reply27 Aug 2024, 08:12
Official
 
Dear Ntokozo Mbatha,

We sincerely apologize for the inconvenience you've experienced, and we are deeply concerned about the service you described. It is not reflective of the professional standards we strive to uphold.
 
We want to inform you that your issue is currently under review and has been escalated to the appropriate manager.
 
 Kind Regards 
 Norton Lambrianos Attorneys 
NI
Ntokozo I's update03 Sept 2024, 04:48
Reviewer Update
Dear Norton Lambrianos Attorneys,

I hope this message finds you well. I am following up on the issue I raised previously, as I have not yet received a response after your last communication. While I appreciate your initial acknowledgement and the assurance that the matter was being escalated, I am concerned about the lack of further updates.

This situation has been ongoing for some time, and I would greatly appreciate a timely resolution. Please let me know the status of my case and when I can expect a concrete response.

Thank you for your attention to this matter.
Norton Lambrianos Attorneys
Norton Lambrianos Attorneys's reply03 Sept 2024, 10:21
Official
Dear Ntokozo Mbatha,

Kindly be advised you will receive communication today from the appropriate manager.

Kind Regards,
Norton Lambrianos Attorneys