CP
Chanté Prinsloo

1 reviews | Active since May 2018

09 Oct 2023, 08:07

Unprofessional and Rudest people

First off the people claim they got my number with a case / account for people that are not even me, don’t know them, not even the same ethnicity. When I asked the person to remove my number from the system, he hung up the call. How unprofessional and rude !!!!! All I am asking is that my number be removed, it is very unpleasant to get about 3 calls a day from these people every day, and I have to re-explain every time that I am not the person and ask them to remove my number. How do we rectify this ? And HOW do you allow an agent of yours to be so rude to someone? I hope a lot of people see this. SO rude and unprofessional

0
Replies (3)
Norton Lambrianos Attorneys
Norton Lambrianos Attorneys's reply09 Oct 2023, 08:34
Official
Dear Chanté Prinsloo 

We sincerely apologise for the inconvenience you've experienced, and we are deeply concerned about the service you described. It is not reflective of the professional standards we strive to uphold.
Please know that your feedback is crucial to us. A Customer Satisfaction Manager will be reaching out to you shortly to address and rectify this issue. 

We appreciate your patience and understanding as we work to make this right. 

Warm regards, 
Norton-Lambrianos Attorneys
CP
Chanté Prinsloo's update11 Oct 2023, 10:35
Reviewer Update
The situation has been rectified and customer agent who phoned was lovely ! Thanks.
Norton Lambrianos Attorneys
Norton Lambrianos Attorneys's reply12 Oct 2023, 13:56
Official
Good day Ms Prinsloo,

Thank you for your feedback.

Kind Regards