SAME EXCUSES WITHOUT ANY PROGRESS

<p>I gpt an email from Norton Lambrianos Attorneys stating that my MTN account had been transfered to them so i need to pay the outstanding balance that i owe to them as soon as possoble before the 16th of july 2017 or else the balance owed will go up . So i immediately call Norton Lambrianos Attorneys on Monday the 26th June 2017to confirm the account which i needed to send the money to clear my debt and then cancel my contract with MTN or else there will be additional charges. I called again on Tuesday the 27th July 2017 to make sure that i had the correct account number which i had found out that the agent at Norton Lambrianos Attorneys had actually given me the incorrent account but the was rectified by anotther agent . I paid the full amount that i had owe and sent the proof of payment to the superviser then i immediately call to ask when the payment would reflect on their system and they said within two working days . Two days later i received an sms from Norton Lambrianos Attorneys stating that my debt had been paid and that i am owing R0 so i called MTN to cancel my contract and they said that my debt wasnt paid . Called Norton Lambrianos Attorneys they say that the sms that i received was a mistake because they hadnt received the payement on their system and now it would take 4 working days . On the 4th day the 30th June 2017 I called Norton Lambrianos Attorneys and one of their agents said that their system would updated by 3pm that afternoon . I called again at 3pm that afternoon and they said their systems would be up by Today . I called again today the 3rd July 2017 and asked to speak to the superviser who i had directly send the proof of payment on the 27th June 2017 and she said their system would be updated by 3pm this afternoon again same thing this afternoon. Its been the same excuses from them over and over again and now im gona get charged by MTN for an account that have already paid in full because they not doing their job and are making it my problem. They were on my neck about paying the account and now that its paid there's a problem . So i don't know what else to do because I've spoken to the person in charge on the department the superviser and she was as helpful as the agents with excuse an no result or progress . </p>