Running a money making schemes off of people’s debts

My MTN account was handed to Norton Lambrianos attorney’s because I had lost my job and couldn’t meet my monthly obligations. I was then told the amount I needed to pay I’ve been paying up to date but my account is not reducing at all I have proof of all transactions that I’ve made to them however the account is not moving. I really do not understand why they ripping me off. They take forever to send statements upon request I do not understand if they still thumb sucking the figures or what. I really cannot continue like this I demand valid reasons for this and I’m going to report this even further if I’m not satisfied with the outcome.