LM
Leah M
1 reviews | Active since Apr 2012
20 Jun 2019, 10:50
Rude and Undermining
I received a call from the consultant Named Mangaliso regarding my ABSA Credit card account, this guy is so arrogant and rude. he is undermining yes I do have financial problems but the way his addressing the issue it like I was just nothing but must just listen to him and obey what his saying. he cant explain in details what I must understand and when I ask questions he gets irritated and ask what is that I cant understand cause he explained everything and he went further to put the phone in my ears while I was trying to understand how can I solve the matter. Norton must just get their consultants trained before calling clients.
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Norton Lambrianos Attorneys's replyOfficial
20 Jun 2019, 10:57Dear Leah,
thank you for providing us with feedback.
We regret to hear about your financial situation and will do our best to assist in a mutual beneficial way.
Our agents receive extensive training before they work in the contact centre. To test our training we also conduct quality assurance procedures. We will investigate your concern and address any issues we find.
We will resolve this matter with proper consideration for all the parties involved.
Kind regards
Norton Lambrianos Attorneys
thank you for providing us with feedback.
We regret to hear about your financial situation and will do our best to assist in a mutual beneficial way.
Our agents receive extensive training before they work in the contact centre. To test our training we also conduct quality assurance procedures. We will investigate your concern and address any issues we find.
We will resolve this matter with proper consideration for all the parties involved.
Kind regards
Norton Lambrianos Attorneys
Norton Lambrianos Attorneys's reply20 Jun 2019, 10:57
Official
Dear Leah,
thank you for providing us with feedback.
We regret to hear about your financial situation and will do our best to assist in a mutual beneficial way.
Our agents receive extensive training before they work in the contact centre. To test our training we also conduct quality assurance procedures. We will investigate your concern and address any issues we find.
We will resolve this matter with proper consideration for all the parties involved.
Kind regards
Norton Lambrianos Attorneys
thank you for providing us with feedback.
We regret to hear about your financial situation and will do our best to assist in a mutual beneficial way.
Our agents receive extensive training before they work in the contact centre. To test our training we also conduct quality assurance procedures. We will investigate your concern and address any issues we find.
We will resolve this matter with proper consideration for all the parties involved.
Kind regards
Norton Lambrianos Attorneys