Poor Service - Background Noise - Inconsiderate Consultants

Norton sends me an email stating that I qualify for a discount on my account that I am paying off. I spoke to 2 consultants today that could not elaborate on how the discount works. The one was still asking my date of birth and then suddenly just asked how can he assist me. This is after I clearly stated my reason for the call prior to giving my reference number.

Please when running a promotion or discount, ensure your callcentre consultants are well informed and that there is no background noise when talking to them - just poor service