Please close my account.

Hope that in this forum I can get some response. I had an account for Standard Bank, which was being managed via your business. I received a settlement offer on the 2026/05/19 and paid the relevant amount on the 2026/05/25. Reference number is SQ178412. Since then I have mailed though the proof of payment, asked nicely via email and calls into the call center for the proof of account closure letter. As its getting on two months of waiting, it quite ridiculous.

What's more annoying at the moment, is that the account is seen as still open and other debit recovery companies are picking it up and calling me for non-payment and threating legal action for non payment.

Please can this be resolved as soon as possible so that I can begin clearing my credit record.