Not settling account or acknowledging receipt of payment to settle account

<p>Norton-Lambrianos is not acknowledging the receipt of payment to close my account. Norton-Lambrianos is paid a ton of flesh monthly for their services. What is more, Norton-Lambrianos expect me to phone them to remind them to acknowledge receipt of payment after proof was furbished. Furthermore Norton-Lambrianos mentions that it is my responsibility to continually remind them to do their work in settling the account. Norton-Lambrianos has NEVER presented me with any invoice or writing for any payments made to my account. Yet Norton-Lambrianos charges the maximim allowebale fees for doing absolutely nothing.<br /><br />Why should I remind Norton-Lambrianos to do what Norton-Lambrianos is paid for doing? The onus falls on Norton-Lambrianos to deliver the services Norton-Lambrianos is paid for.</p>