jJ
jkbluff J
1 reviews | Active since Sept 2016
09 Jan 2020, 19:10
Norton Lambrianos need to train their staff in etiquette
After a missed call from a number I phone the company back only to deal with an EXTREMELY RUDE consultant, this is for someone who has an RCS account, NOT ME, I tell her to remove my name from their sysyem (for the umpteenth time), well she was very rude and when i said iwould put the cimpany on Hellopeter she told me to please go.ahead and do so, so this is what I'm doing
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Norton Lambrianos Attorneys's replyOfficial
10 Jan 2020, 07:31Dear Jenni
thank you for the feedback.
We regret to hear about your experience and want to assure you that our recruitment and training process does not allow for such interactions. This matter will be investigated and the necessary action will be taken.
The reason you were contacted is that the systems we use reflect shared details between you and an RCS account holder. It appears you are related in some or other way. As we are not able to make contact with the account holder we use an alternative number to try and resolve the matter. This scenario will continue to occur if we cant make contact with the account holder.
We trust that you understand our approach.
Kind regards
Norton Lambrianos Attorneys
thank you for the feedback.
We regret to hear about your experience and want to assure you that our recruitment and training process does not allow for such interactions. This matter will be investigated and the necessary action will be taken.
The reason you were contacted is that the systems we use reflect shared details between you and an RCS account holder. It appears you are related in some or other way. As we are not able to make contact with the account holder we use an alternative number to try and resolve the matter. This scenario will continue to occur if we cant make contact with the account holder.
We trust that you understand our approach.
Kind regards
Norton Lambrianos Attorneys
Norton Lambrianos Attorneys's reply10 Jan 2020, 07:31
Official
Dear Jenni
thank you for the feedback.
We regret to hear about your experience and want to assure you that our recruitment and training process does not allow for such interactions. This matter will be investigated and the necessary action will be taken.
The reason you were contacted is that the systems we use reflect shared details between you and an RCS account holder. It appears you are related in some or other way. As we are not able to make contact with the account holder we use an alternative number to try and resolve the matter. This scenario will continue to occur if we cant make contact with the account holder.
We trust that you understand our approach.
Kind regards
Norton Lambrianos Attorneys
thank you for the feedback.
We regret to hear about your experience and want to assure you that our recruitment and training process does not allow for such interactions. This matter will be investigated and the necessary action will be taken.
The reason you were contacted is that the systems we use reflect shared details between you and an RCS account holder. It appears you are related in some or other way. As we are not able to make contact with the account holder we use an alternative number to try and resolve the matter. This scenario will continue to occur if we cant make contact with the account holder.
We trust that you understand our approach.
Kind regards
Norton Lambrianos Attorneys