*********** & Non-Responsive

My mother waited almost three months for a paid-up letter, despite the account having been settled. After repeated delays and a complete lack of assistance, she had to obtain the paid-up letter directly from Nedbank herself.

Now, despite the account being fully paid and proof of payment having been provided, we are once again receiving calls claiming that the same account has been handed over for collection. To make matters worse, while your office was supposedly dealing with the matter and had all the necessary documentation, the account was also handed over to another debt collection company.

The level of incompetence, poor communication, and lack of internal control is unacceptable. This entire experience has been unnecessarily stressful and reflects a complete failure to manage what should have been a straightforward process.