JUST BECAUSE I COULD NOT GIVE AN AGENT A PTP, HE/SHE REFUSED TO GIVE ME THE BANKING DETAILS TO MAKE PAYMENTS

I have never in my life delt with these kind of call center agents, the way they are so rude, the last agent I spoke to I literaly dropped the call because she was talking over me and insisting that I recieved an email that I did not receive instead of telling me she will resend the email she was trying to make a point that I was lying the email was sent to me, I have asked for banking details which I was told I will receive via sms even unto this day I have not receive. I am angry at Sanlam for handing me to these people, they don't even read their notes before the call so they know the whole story or read it while I am in a call with them so I do not have to repeat myself over and over again. Today I am chatting with an agent on WhatsApp I am asking them for the banking details he/she is asking me for date of payment and amount and I could not give it to them because I don't want to commit to something that I am not sure of, I know I owe Sanlam money and want to pay it, am paying it back with no problem because Sanlam has handed me over to their bullying friends now I have to be cornered to say when am I going to pay, the person I was chatting to did not give me the account number to pay too, imagen, imagen. Just because I could not give him a ptp I rather keep my money than to make payments, the types of agents that Norton has, the type of people Sanlam is not associated with