Inconvenienced

Good day<br> <br> I have made a payment arrangement for my credit card with Nedbank in July 2015 and requested a payment arrangement letter and was told that I can only get it after I have made 3 consecutive payments. To date I have done exactly that, I then called for same, Loyiso Peter advised me that it's with the admin clerk and I will receive it soon, after 5 hours of waiting I then called and I'm being told that I cannot be provided with such because I'm not paying what I'm supposed to be paying I should be paying R860.00, my question to them was why was I not told the actual amount from the day I made an arrangement and Boitumelo Khumalo from Nedbank which whom I've made an arrangement with never told me instead she suggested that I pay R500.00 and I will be provided with this document after 3 payments. After phone calls and phone calls to Loyiso he also confirmed the 3 months payment, I'm being inconvenienced hence I've committed myself in this regard. What pains me is that had I knew, I would have made other plans to pay more, now Loyiso Peter is forcing me to pay R860.00 end of September regardless of the R500.00 I've paid in September which is the initial payment.