LK
Lauren K

1 reviews | Active since Mar 2009

19 May 2020, 11:27

If you cannot help me, I cannot help you. STOP harassing me then

I'm horrified to even have to give one star. Standard Bank has handed over my personal loan and credit card to these people. Prior to this happening, I had been in the process of sequestration with an external company who assists individuals with financial distress. These people harass me every single day since almost two whole months. They have been furnished with the same document every single time regarding my sequestration, but have recently decided that they now want another document. They NEVER respond to emails. I keep asking them to forward me an email requesting the document which they require since they have a problem with the one they have been furnished with several times. They send me text messages. The reason why I keep asking for an email is so that I may forward it on to the company who is dealing with my sequestration so that they may provide them with the documents which they are insisting on. I will not lie, these people have angered me so much calling me every single day and sometimes multiple times a day, that I have started becoming rude on the calls. If you do not help me, I cannot help you. Also your cheeky consultants need to realise one thing. I do not owe them. They are not Standard Bank. So your cheeky comments, you are welcome to keep to yourselves. Especially that Bradley Ngobeni guy who decided that he has some authority calling me telling me that he would not deal with the company dealing with my sequestration. These okes think that you owe them. Also had a cheek to tell me that I am the one owing Standard Bank. Yes I am, but peoples financial circumstances change and there are unforeseen incidents which prevent individuals from meeting their commitments. Which is why I have a financial entity dealing with my creditors on my behalf. They get it right to call day after day, sometimes multiple times a day, but cannot get it right to simply forward me an email stating clearly what it is they require so that I may request this from the financial entity in order to put this all to bed. Instead of them simply doing this, they rather call over and over and over and I have to explain myself over and over. They never respond to emails, but they know how to send multiple emails of demand. After reviewing all the poor reviews here, needless to say....***********, arrogant and useless. Unless they are calling demanding payments. I get that they get kick backs from all the calls so they are simply calling over and over in order to bill their clients which in this case is Standard Bank. If your consultants are going to keep calling me and speak ontop of me when I try to explain how we could resolve the issue, then please do not contact me. The one who called this morning was the cherry on the cake TELLING me that I do not have the document they need. Here is a question.....do you not realise that I am asking you to send that email so that I may forward it along so that you can get the alleged correct documents? Or are you simply dragging your feet calling everyday so that you may send a nice big bill to Standard Bank? I know how companies like you work.

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Replies (1)
Norton Lambrianos Attorneys
Norton Lambrianos Attorneys's reply19 May 2020, 12:39
Official
Dear Lauren,

thank you for taking the time to make contact with us and explaining your situation as well as the concerns you have.

One of our managers will be in touch shortly to address this matter. Our agents are under strict monitoring during this stressful time to ensure everyone is treated with respect and dignity. We will investigate your concerns and deal with any discrepancies we come across.

Please do not hesitate to contact us again should this matter not be resolved.

Kind regards

Norton Lambrianos Attorneys.