Horrible treatment with an uncomfortable situation.

I would give 0 starts, but the lowest I can give is 1.

Since COVID I have been struggling financially, I had a loan prior to COVID which I had to stop paying, you know, to survive. I got back on my feet and found that the account is with Norlam - I am trying my best to pay the loan but they are making it absolutely impossible. They do not listen, they send you numerous emails and SMS's and then charge you for it, even though you have an agreement in place. Each month is a threat that they will take the legal step, but not once have they offered assistance or guidance. I have asked them multiple times to remove SMS's and emails from my account, the only email I want is proof of allocation after an payment has been made. Once I think I am making a difference in the outstanding amount all their internal **** gets added to my ****** account.

Most horrible experience