HORRIBLE CUSTOMER SERVICE

Never ever have I experienced such atrocious customer service in my life before! And I'm only requesting a simple thing... A paid-up letter. I have already paid guys; I just need the paid-up letter. Zolani Toyana was being polite and communicating with me informing me about the payment I'm supposed to make. After paying the amount, and sending the proof of payment, this person started ignoring me ever since I requested for a paid-up letter. Sent an email to nonhlanhla@norlam, ***, even sent it to Portfolio Supervisor Thokozani Mbelle but to this day, nobody has gotten back to me. I'm actually thinking maybe I've been ****med. There is no way a legit Law firm could be this ***********! Guys, I just need a paid-up letter, even if it's crumbled with coffee stains, it's fine, I will accept it. Just let me know when I can come fetch it from your Randburg offices and we part ways