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Bianca B
1 reviews | Active since May 2020
14 Jul 2020, 13:57
Horrible Customer Service
I am very upset as I have been in correspondence with Norton Lambrianos Attorneys via email with regards to one of my accounts (***) that I am paying off with them and then they go and hand it over to another company without even advising me or telling me to pay the money into another account. When I was contacted by the new company they had no recollection of any correspondence or anything that I have told Norton about my financial situation and now I look like a bad payer. How is that good customer service?
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Norton Lambrianos Attorneys's replyOfficial
14 Jul 2020, 14:14Dear Bianca,
thank you for making contact with us and for raising your concern.
We regret to hear about your experience. Unfortunately the re allocation of your account sits outside our control, however we will investigate the reason and make contact with you to see how we can assist.
One of our managers will be in touch to assist.
Our best wishes are with you during this difficult time.
Kind regards
Norton Lambrianos Attorneys
thank you for making contact with us and for raising your concern.
We regret to hear about your experience. Unfortunately the re allocation of your account sits outside our control, however we will investigate the reason and make contact with you to see how we can assist.
One of our managers will be in touch to assist.
Our best wishes are with you during this difficult time.
Kind regards
Norton Lambrianos Attorneys
Norton Lambrianos Attorneys's reply14 Jul 2020, 14:14
Official
Dear Bianca,
thank you for making contact with us and for raising your concern.
We regret to hear about your experience. Unfortunately the re allocation of your account sits outside our control, however we will investigate the reason and make contact with you to see how we can assist.
One of our managers will be in touch to assist.
Our best wishes are with you during this difficult time.
Kind regards
Norton Lambrianos Attorneys
thank you for making contact with us and for raising your concern.
We regret to hear about your experience. Unfortunately the re allocation of your account sits outside our control, however we will investigate the reason and make contact with you to see how we can assist.
One of our managers will be in touch to assist.
Our best wishes are with you during this difficult time.
Kind regards
Norton Lambrianos Attorneys