Heartless, Uncompassionate and Cruel Service.

I write this letter with disgust and disappointment. My husband received this letter of demand and the lawyer is demanding R8000 from him every month to prevent legal action. I decided to write on behalf of my husband, as he has medical conditions, and this issue has given him sleepless nights. The lady we dealing with is so uncompassionate and heartless. We trying to explain our situation to her, pleading to hear our circumstances that unfortunately our lives took a turn for the worse when I lost my job, and my husband lost his dad so we basically had to support 2 households and then Covid hit and I could not secure a job just contract positions which barely helped us. I only managed to find a job now 8 months ago and we are trying to rebuild our lives again.

She insists that we pay R8000 per month, despite me explaining that can we arrange to pay R2000 per month, we have 2 kids in school, and we need to survive as well. Paying R8000 is simply not feasible for us right now. If our circumstances change in the future, we will try and pay this off but right now, we are struggling and paying our bills, this R8000 demand will ruin us.

She insisting that we pay R8000, how cruel can a company be. The accountability is ours but yet they would rather cripple their customers then help them through with compassion. Having a heart hasn’t killed anyone yet? I see on their website, what sets them apart is "At Norton-Lambrianos Attorneys, we have the wealth of experience, skills, resources, and modern technology to deliver outstanding service in a cost-effective manner. We continuously deliver the best results for our clients by employing a multitude of collection techniques to ensure an efficient experience and prompt payment" so does that mean dealing with humans as if they dont matter is that what sets them apart.