NS
Nissa S
1 reviews | Active since Oct 2021
01 Oct 2021, 21:34
HARASSMENT OVERLOAD
I am rather appalled at the manner in which you conduct business. I am on credit review and the company dealing with my review ensures that payment for a personal loan owing is paid timeously. However the call center agents call me everyday and are absolutely rude.(please listen to the convo) as they state at the beginning of the call that it is recorded. They insist that I should increase the payment but it is practically impossible. The amount that I am paying is all that I can afford. I am doing the responsible thing and paying of my debt so PLEASE STOP HARASSING ME. I HAVE RIGHTS TOO... JUST STOP.
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Norton Lambrianos Attorneys's replyOfficial
04 Oct 2021, 10:00Dear Mrs Ahmed,
Thank you for contacting us and for raising your concern.
We regret hearing about your experience with us, rest assured that we will listen to the call and address any rude behaviour with the relevant agent.
In connection with the debt review process: please do keep in mind that we work on instruction from our client, and if your debt review agreement has not been terminated we would need proof thereof along with confirmation that this specific account forms part of the agreement in order for us to be able to halt the collection process accordingly.
One of our managers will investigate the matter and revert to you as soon as the investigation has been concluded.
Trust that you find the above in order.
Kind regards
Norton Lambrianos Attorneys
Thank you for contacting us and for raising your concern.
We regret hearing about your experience with us, rest assured that we will listen to the call and address any rude behaviour with the relevant agent.
In connection with the debt review process: please do keep in mind that we work on instruction from our client, and if your debt review agreement has not been terminated we would need proof thereof along with confirmation that this specific account forms part of the agreement in order for us to be able to halt the collection process accordingly.
One of our managers will investigate the matter and revert to you as soon as the investigation has been concluded.
Trust that you find the above in order.
Kind regards
Norton Lambrianos Attorneys
Norton Lambrianos Attorneys's reply04 Oct 2021, 10:00
Official
Dear Mrs Ahmed,
Thank you for contacting us and for raising your concern.
We regret hearing about your experience with us, rest assured that we will listen to the call and address any rude behaviour with the relevant agent.
In connection with the debt review process: please do keep in mind that we work on instruction from our client, and if your debt review agreement has not been terminated we would need proof thereof along with confirmation that this specific account forms part of the agreement in order for us to be able to halt the collection process accordingly.
One of our managers will investigate the matter and revert to you as soon as the investigation has been concluded.
Trust that you find the above in order.
Kind regards
Norton Lambrianos Attorneys
Thank you for contacting us and for raising your concern.
We regret hearing about your experience with us, rest assured that we will listen to the call and address any rude behaviour with the relevant agent.
In connection with the debt review process: please do keep in mind that we work on instruction from our client, and if your debt review agreement has not been terminated we would need proof thereof along with confirmation that this specific account forms part of the agreement in order for us to be able to halt the collection process accordingly.
One of our managers will investigate the matter and revert to you as soon as the investigation has been concluded.
Trust that you find the above in order.
Kind regards
Norton Lambrianos Attorneys