CP
Cindy P
1 reviews | Active since Jul 2019
05 Dec 2023, 23:50
Disgusting service
I spoke to Michaela who told that I will get my settlement letter on the 5th December , I'm still waiting, I have sent email to Phumzile Khubeka, in accounts who requested my proof of payment and didn't even revert back to me, when i pay i was told i will get my letter immediately... Your service is disgusting and you must keep your promises, im in the service industry too, wr know the good and bad. You co has so many negative rates and a bad score .Do something , forward my letter ,I don't want ur **** apology .
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Replies (3)0
Replies (3)
Norton Lambrianos Attorneys's replyOfficial
06 Dec 2023, 08:14Dear Cindy Phala
We sincerely apologize for the inconvenience you've experienced, and we are deeply concerned about the service you described. It is not reflective of the professional standards we strive to uphold.
Please know that your feedback is crucial to us. Our supervisor for will be reaching out to you shortly to address and rectify this issue.
We appreciate your patience and understanding as we work to make this right.
Warm regards,
Norton-Lambrianos Attorneys
Norton-Lambrianos Attorneys
Norton Lambrianos Attorneys's reply06 Dec 2023, 08:14
Official
Dear Cindy Phala
We sincerely apologize for the inconvenience you've experienced, and we are deeply concerned about the service you described. It is not reflective of the professional standards we strive to uphold.
Please know that your feedback is crucial to us. Our supervisor for will be reaching out to you shortly to address and rectify this issue.
We appreciate your patience and understanding as we work to make this right.
Warm regards,
Norton-Lambrianos Attorneys
Norton-Lambrianos Attorneys
CP
Cindy P's updateReviewer Update
07 Dec 2023, 15:33I'm still waiting for your supervisors to contact me, it has over 24hrs
.I spoke to Maletsatsi on 6th December who advised me that my account is no longer with Norton Lambretius attorneys, she couldn't tell me which company was my account transferred to, Today when I followed up as I wanted to speak to the supervisor she told me that my account has been settled R300 and paid up and I must wait for anothe21 days again, initially I was told to get the letter immediately, later I will get my paid up letter after 21 days from date of payment 6th November 2023, today I was told 21 days, you people are playing games. You kept my money and now you playing me, I will refer this case to the Ombudsman. And your company doesn't have managers, only consultants? I want this letter ASAP, I have paid you .keep your Damn promises
.I spoke to Maletsatsi on 6th December who advised me that my account is no longer with Norton Lambretius attorneys, she couldn't tell me which company was my account transferred to, Today when I followed up as I wanted to speak to the supervisor she told me that my account has been settled R300 and paid up and I must wait for anothe21 days again, initially I was told to get the letter immediately, later I will get my paid up letter after 21 days from date of payment 6th November 2023, today I was told 21 days, you people are playing games. You kept my money and now you playing me, I will refer this case to the Ombudsman. And your company doesn't have managers, only consultants? I want this letter ASAP, I have paid you .keep your Damn promises
CP
Cindy P's update07 Dec 2023, 15:33
Reviewer Update
I'm still waiting for your supervisors to contact me, it has over 24hrs
.I spoke to Maletsatsi on 6th December who advised me that my account is no longer with Norton Lambretius attorneys, she couldn't tell me which company was my account transferred to, Today when I followed up as I wanted to speak to the supervisor she told me that my account has been settled R300 and paid up and I must wait for anothe21 days again, initially I was told to get the letter immediately, later I will get my paid up letter after 21 days from date of payment 6th November 2023, today I was told 21 days, you people are playing games. You kept my money and now you playing me, I will refer this case to the Ombudsman. And your company doesn't have managers, only consultants? I want this letter ASAP, I have paid you .keep your Damn promises
.I spoke to Maletsatsi on 6th December who advised me that my account is no longer with Norton Lambretius attorneys, she couldn't tell me which company was my account transferred to, Today when I followed up as I wanted to speak to the supervisor she told me that my account has been settled R300 and paid up and I must wait for anothe21 days again, initially I was told to get the letter immediately, later I will get my paid up letter after 21 days from date of payment 6th November 2023, today I was told 21 days, you people are playing games. You kept my money and now you playing me, I will refer this case to the Ombudsman. And your company doesn't have managers, only consultants? I want this letter ASAP, I have paid you .keep your Damn promises
Norton Lambrianos Attorneys's replyOfficial
08 Dec 2023, 07:36Dear Cindy Phala
We sincerely apologize for the inconvenience you've experienced, Our supervisor Nonhlanhla will be reaching out to you shortly to address and rectify this issue.
We appreciate your patience and understanding as we work to make this right.
We appreciate your patience and understanding as we work to make this right.
Warm regards,
Norton-Lambrianos Attorneys
Norton-Lambrianos Attorneys
Norton Lambrianos Attorneys's reply08 Dec 2023, 07:36
Official
Dear Cindy Phala
We sincerely apologize for the inconvenience you've experienced, Our supervisor Nonhlanhla will be reaching out to you shortly to address and rectify this issue.
We appreciate your patience and understanding as we work to make this right.
We appreciate your patience and understanding as we work to make this right.
Warm regards,
Norton-Lambrianos Attorneys
Norton-Lambrianos Attorneys