TP
Thuli P
1 reviews | Active since Jan 2019
12 Apr 2021, 13:18
Bad Service
I had a credit card with Absa and it was handed over to Norton Lambrianos Attorneys. I made an arrangement and settled my account in August 2020 but till today, my account is in arrears (8 months) with a balance of R2 656.00. I called Absa Legal on the 31.03.2021 and I was told to send my paid up letter to their email address. When I check my credit profile this account is still appearing on my profile and I called Absa Legal again and spoke to Maria who advised that nothing has been received from my side I must just send the email again.
I would like to know how long does it take for this company to assist me on my query as this is now affecting my credit profile.
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Norton Lambrianos Attorneys's replyOfficial
12 Apr 2021, 14:34Dear Thuli,
Thank you for contacting us and for taking the time to enquire regarding your settlement.
Note that further instructions have been pending from our client (ABSA) following the submission of your settlement to them for processing on 9 September 2020.
One of our managers will be in touch with you upon receipt of response to the query from ABSA.
In the interim you can submit the settlement letter which you received from us on the 8th of September 2021 directly to the Bureau for them to amend the information on your credit profile in accordance.
Feel free to contact us again if you have any questions or further concerns relating to the above mentioned.
Kind regards
Norton Lambrianos Attorneys
Norton Lambrianos Attorneys
Norton Lambrianos Attorneys's reply12 Apr 2021, 14:34
Official
Dear Thuli,
Thank you for contacting us and for taking the time to enquire regarding your settlement.
Note that further instructions have been pending from our client (ABSA) following the submission of your settlement to them for processing on 9 September 2020.
One of our managers will be in touch with you upon receipt of response to the query from ABSA.
In the interim you can submit the settlement letter which you received from us on the 8th of September 2021 directly to the Bureau for them to amend the information on your credit profile in accordance.
Feel free to contact us again if you have any questions or further concerns relating to the above mentioned.
Kind regards
Norton Lambrianos Attorneys
Norton Lambrianos Attorneys