BAD CLIENT SERVICE

<p>Good Day</p> <p> </p> <p>I am extremely unhappy the way one of your call centre staff handled me on 9 January 2017 regarding my Standard Bank Petrol Credit Card Payment.</p> <p>On 7 December 2016 I made an EFT payment in the handed over account of R320. On 3 January 2017 I made anothe R320 payment the same as previously.</p> <p>JOESEPHIN informed me and said I only made a Payment on the 7th December 2016. I told her I made an EFT payment exactly as I did before and then she said I made a Cash Payment. I tild her I just told you I made an EFT payment. She was just rmbling on that I made a Mistake and that why its not refecting. The more Im trying to explain to her the more she doesnt give me chance to speak and I told her she doesn6t listen toe me. She then said "SHE IS NOT DEAF' and I said but she doesnt listen to what I am sayng. I got so frustrated and starting screaming she the told me I am sick.She said I am a sick person. I just put the phone down in her ear and phoned back when I calmed down. I realy think this sort of behaviour to clients is unecaptable!</p> <p> </p> <p>I spoke to Augustancia and she helped me further with the issue - I sent her proof of payment and then according to her it could be that there are still payments unallocated.</p> <p> </p> <p>Regards</p> <p> </p> <p>Anne-Marie</p> <p> </p> <p> </p> <p> </p> <p> </p>