Appalling Service; POP Provided but Ignored

I am writing this out of absolute frustration regarding the shocking customer and billing incompetence I am currently experiencing. I made a payment on 21 May 2026 and sent POP; I subsequently made another payment on 18 June 2026 and sent that POP as well. However, when i requested an updated statement, the company sent one that completely excludes the May payment.

When i questioned this clear error, i was sent from pillar to post, I then formally requested escalation details to speak with a manager, but my request was completely ignored instead i was referred back to the unhelpful admin person, this is hands-down the worst customer service i have ever experienced.