TM
Tim M

1 reviews | Active since Jan 2021

18 Jun 2021, 17:59

Abusive, condescending, arrogant and barbaric interaction with debtors

I would like to write a review about NORTON LAMBRIANOS. I was issued with combined summons by a deputy sheriff this morning, despite the fact that I had a standing arrangement with this firm of attorneys to pay R 2 000 a month towards liquidation a debt. Ever since the inception of this arrangement, I have never missed a month of payment yet without any notice and/or warning whatsoever, the is firm of attorneys found it befitting to institute this drastic legal action against me.

My complaint is that, if this firm of attorneys had picked up a phone to tell me that they would like to review the standing arrangement, I would have not only been amenable to that but also very responsive, yet, to the contrary, they unjustifiable and opportunistically, elect to, at their whims, burden my account with unjustifiable legal action, simply because they can.

The firm claims that they have written and/or text me on a number of occasions, without any response on my part. I deny this assertion and would categorically state that, they will not be able to produce any shred of evidence to this effect. In my view, this is not only an instance of abuse of power but a strategic revenue generating scheme in order to justify needless legal action on someone that is only too willing to make the requisite monthly payments as agreed. The consequent and resultant outcome is that revenue would invariably be generated for this firm and their proxies in the value chain; consequently, I will be burdened with these costs despite the fact that I am bringing in my part of complying with the standing agreement, without fail. So, what is the value of substantive compliance with agreements if they can be flouted upon with impunity.

I duly and instantly called the firm and was served by this fellow that elected to talk down on me, for no apparent reason. He was not only patronizing me but was deliberately intent on hitting me while I am down. I then gave him and offer of R 3 500 pm so that I could stop legal action to proceed and despite this, he just gave me a needless and unprogressive merry-go-round.

He was not only disrespectful, but irritable, needlessly argumentative, irrational, egoistiic and highly opinionated about himself; the audio recording of our conversation will show that he thinks that if I have a debt to liquidate, and he is presiding over it, then my rights must be trampled upon, as he pleases and that he must exploit and leverage my vulnerability, perceived or otherwise.

As though that is not enough, he dropped a call on me midway into our conversation and could not even tell me whether my offer is acceptable or not. You see, this is someone that thrives on harassment, bullying and scare mongering and that he even becomes hateful when he is unable to subject and/or reduce me to any form of obedience and state of fear.

How on earth can such a person be designated with the responsibility to persuade anybody to make improved offers to liquidate their debts even when they are so willing to do so. I have since instructed my lawyers to communicate my offer to this firm of attorneys and ensure that once an arrangement is struct, it can duly be respected by both parties and not be varied at the whims of the other, however powerful they may perceive themselves to be. After all what is the value of agreements if they can be trampled upon with impunity.

As for this fellow, that I am sure would have misrepresented this firm of attorneys and employer; I want him not to be allowed to inflict his crude and barbaric tendencies on anyone alive, with impunity, but that the audio recording of this conversation should retrieved and that a determination should me made as to whether human beings are allowed to address other fellow human beings, the way that he does.

In closing, I see a lot of negative reviews about this firm of attorneys and ask myself why they are not capable of improving from such codified embodiment of performance feedback and wonder whether the time we expend on this input is worth our while or not at all ?

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Replies (5)
Norton Lambrianos Attorneys
Norton Lambrianos Attorneys's reply21 Jun 2021, 09:48
Official
Dear Mr Monare,
 
Thank you for contacting us and for taking the time to raise your concerns.
 
 We regret to hear about the interaction you had with one of our call agents, we are escalating the matter to one of our managers for investigation. 

Our calls are under strict quality control measures and the employees are under instruction to be compassionate and professional in their approach. 

Rest assured that all involved parties will be addresses and dealt with in accordance with the outcome of the investigation. 

Although we do understand your frustration regarding the situation, we would like to caution you against making baseless comments that could lead to the defamation of our company reputation. 

Please respect the fact that we work on instruction from our client which means that our call agents are obligated to inform you if a current payment/new payment arrangement falls below the client's payment threshold requirements and that we may still have to proceed with legal. 

One of our managers will be in touch to give you feedback once the investigation has been finalized. 

We trust that you find the above in order. 

Kind regards 
Norton Lambrianos Attorneys 
TM
Tim M's update21 Jun 2021, 13:50
Reviewer Update
Victor of Norton-LAMBRIANOS attorneys reverted back to me on behalf of this firm of attorneys and duly appraised me of the outcomes of his investigation, as he undertook to do in his response. I can only sing praises for the manner that he handled the matter, in terms of turnaround time, efficiency and professionalism.

Kudos to Victor and his team !
Norton Lambrianos Attorneys
Norton Lambrianos Attorneys's reply21 Jun 2021, 13:57
Official
Dear Tim,

Thank you for your response, we will be sure to give the compliments through to Victor and his team.

We are happy to hear that you are satisfied with the support you have received in response to your initial review and we thank you for the efforts you make towards settling your account.

Kind regards
Norton Lambrianos Attorneys
TM
Tim M's update21 Jun 2021, 14:00
Reviewer Update
The pleasure is mine and commit to the undertakings I made to Victor and his team.
Norton Lambrianos Attorneys
Norton Lambrianos Attorneys's reply07 Nov 2023, 14:47
Official
Dear Mr Monare,

Thank you for taking the time to share your feedback. 

We value your opinion and take all feedback seriously. 
We do apologize for the frustration and for the inconvenience it may have caused upon you. 


Kind Regards 
Norton Lambrianos Attorneys